Thank you for visiting upto149.com.
Please read our Return & Refund Policy carefully before making a purchase.
1. No Returns on Used or Damaged Products
We only accept returns for unused and undamaged products.
Items must be in original condition, with tags and packaging.
2. Return Eligibility
You may request a return if:
- The item you received is defective
- The item is different from what you ordered
- The item is damaged upon delivery
You must contact us within 15 days of receiving your order to initiate a return.
3. Non-Returnable Items
We do not accept returns for:
- Used or washed products
- Items without original packaging
- Accessories (if applicable)
- Clearance or final-sale items
4. Refund Process
Once we receive and inspect the returned item:
- If approved, your refund will be issued to your original payment method.
- Refunds typically take 5 – 15 business days to reflect, depending on your bank or payment provider.
If the return does not meet the conditions, the refund may be denied.
5. Return Shipping Costs
- Customers are responsible for return shipping charges unless the item was defective or incorrect.
- Shipping costs are non-refundable.
6. Order Cancellation
You can cancel your order within 24 hour of placing it.
After that, the order may already be processed and cannot be canceled.
7. Incorrect or Damaged Items
If you receive a damaged or wrong product, contact us immediately with:
- Order number
- Product photo
- Issue description
We will replace the item at no extra cost or offer a full refund.
8. Contact Us
For return or refund requests, contact us at:
Email: contact@upto149.com
Please include your order number and product details for faster support.